Deliveries & Minimum Order
At the moment we only deliver in certain areas of the UK - from our head office in Bristol, down to sunny Cornwall, South Wales and all the way up to the busy city of Birmingham.
However, if you are not located in any of these areas but still wish to order, then please do not hesitate to contact us.
SWANSEA, CARDIFF, THE VALLEYS, NEWPORT, BRISTOL, BATH, SOMERSET, CHIPPENHAM, BIRMINGHAM, SWINDON, READING, OXFORDSHIRE, PLYMOUTH, WEYMOUTH, PORTSMOUTH, CORNWALL and all surrounding areas.
Mercanti provides an inclusive delivery service directly to your business subject to a minimum order of £40(excl VAT) in Bristol and surrounding areas, and £100(excl VAT) in other areas in accordance with Mercanti's delivery schedule. More details to be given upon account application.
The customer must ensure that staff is available to receive a delivery during their agreed delivery day. Please note we cannot guarantee a timeslot due to unforeseen circumstances such as traffic, accidents en route, weather, vehicle faults etc. Upon request, we can contact you to inform you before your delivery arrives.
Deliveries must be checked at the time of delivery in the presence of a driver. The customer must sign the delivery note/invoice by way of acceptance of the goods and must document any shortcomings.
Acceptance of Orders
Your order is accepted and payment is taken at the point of dispatch. All orders are subject to availability and products that are out of stock at the point of dispatch will not be charged. Your invoice/delivery note will be attached to your delivery or sent via email upon request.
Maximum Order Quantities
Please note Mercanti may limit the number of goods supplied to any one customer.
All prices are subject to the price ruling at point of purchase but may be subject to revision at any point. Any offers or promotions are subject to availability and may be withdrawn at any time.
Catch Weight Prices
When ordering products priced ‘per kg’, prices are subject to the actual weight of these items and your order will be adjusted on your final invoice.
Returns & Claims
All goods must be examined on delivery. Any loss/damage must be recorded on the delivery note, both carriers and the office advised in writing or by telephone within 2 working days. Our Accounts department will issue a credit note as soon as possible. If any payment is due please do not deduct the expected amount until the credit note is issued and received by yourself.