Nationwide Delivery Account
We deliver throughout England, Wales and Scotland with the exception of The Scottish Highlands & Islands, The Isles of Scilly, The Isle of Man, and Northern Ireland.
Product Availability & Restrictions:
Please note that some products are unavailable for shipping (e.g. frozen, fragile or heavy products). If you wish to order an unavailable product please contact us and one of our team members will be able to help.
If you are located in Bristol, please ensure you select 'Bristol Delivery' at checkout. There are no product restrictions for Bristol deliveries.
There is no minimum order amount for nationwide delivery. If you chose Bristol Delivery there is a minimum order of £50.00.
Delivery Information - Nationwide Shipping:
Your order will be delivered by our courier partner, DHL. Shipping fees are automatically calculated at checkout, and they will vary on the weight of your order (please note that packaging weight is also taken into consideration).
Nationwide under 20kg: £7.99
Nationwide over 20kg: £10.99
If you are located in Bristol (within 5 miles of the city centre), you may select 'Bristol Delivery' at checkout. The shipping fee is £2.99 for order below £50.00. For order over £50.00 there is no delivery charge. Bristol orders are delivered the next day. If you select this option please ensure you are located within 5 miles of the city centre.
Click & Collect:
If you would rather collect your order free of charge, you can select 'Click & Collect' at checkout. You will receive an email once your order is ready for collection. You can then collect your order any time during our opening hours. If you have any questions about your order please contact us by email or telephone.
Address: Days Lane, Bristol BS2 0QA
Monday - Friday: 9.00am-5.00pm
Phone number: 0117 9552099
Returns & Claims:
Any damage must be notified by telephone within 2 working days, and any loss within 5 working days. Once our Accounts department is notified a refund will be issued in 3-5 working days. If you have a complaint about your order please do not hesitate to call us.
At the moment we are only able to supply businesses located in certain areas of the UK - from our head office in Bristol, down to sunny Cornwall, South Wales and all the way up to the busy city of Birmingham.
You will need to open a wholesale account to order as a business. All business accounts are subject to approval.
SWANSEA, CARDIFF, THE VALLEYS, NEWPORT, BRISTOL, BATH, SOMERSET, CHIPPENHAM, BIRMINGHAM, SWINDON, READING, OXFORDSHIRE, PLYMOUTH, WEYMOUTH, PORTSMOUTH, CORNWALL and all surrounding areas.
Mercanti provides an inclusive delivery service directly to your business subject to a minimum order of £50(excl. VAT) in Bristol and surrounding areas, and £100(excl. VAT) or over in other areas in accordance with Mercanti's delivery schedule. More details to be given upon account application.
The customer must ensure that staff is available to receive a delivery during their agreed delivery day. Please note we cannot guarantee a timeslot due to unforeseen circumstances such as traffic, accidents en route, weather, vehicle faults etc. Upon request, we can contact you to inform you before your delivery arrives.
Deliveries must be checked at the time of delivery in the presence of a driver. The customer must sign the delivery note/invoice by way of acceptance of the goods and must document any shortcomings.
Returns & Claims
All goods must be examined on delivery. Any loss/damage must be recorded on the delivery note, both carriers and the office advised in writing or by telephone within 3 working days. Our Accounts department will then issue a credit note.
Please do not deduct the expected amount until the credit note is issued and received by yourself.
Acceptance of Orders
All orders are accepted and payment is taken at the point of dispatch. All orders are subject to availability and products that are out of stock at the point of dispatch will not be charged. Your invoice/delivery note will be attached to your delivery or sent via email upon request.
Maximum Order Quantities
Please note Mercanti may limit the number of goods supplied to any one customer.
All prices are subject to the price ruling at point of purchase but may be subject to revision at any point. Any offers or promotions are subject to availability and may be withdrawn at any time.
Catch Weight Prices
When ordering products priced ‘per kg’, prices are subject to the actual weight of these items and your order will be adjusted on your final invoice.
Data & Security
Your personal information and private details are safe and are not stored by our company.